FISSARA WORKING FOR OUR CUSTOMERS
fissara supports a service team of over 120 field engineers, who’s task it is to maintain Airwave’s ESN 365 days of the year, 24 hours a day.
CASE STUDY
Airwave, the leading provider of mission critical communications for the emergency services in Great Britain.
About Airwave:
Airwave delivers mission critical voice and data communications to organisations that provide vital public services – the police, fire and ambulance services, local authorities, health, utilities and transport providers.
Airwave has invested £1.4 billion to date to create the Airwave Network, which was purpose built to meet the needs of emergency services. The Network is totally secure, covers 99% of Great Britain’s landmass and is interoperable, meaning that for the first time members of different public service organisations can communicate with one another.
The Airwave Network is the first public service network in the world to offer secure, seamlessly integrated communications between emergency services and other emergency responders, and has made Great Britain a world leader in critical communication.
AIRWAVE APPROACHED FISSARA TO DEVELOP A SECURE SCHEDULING AND ENGINEERING MANAGEMENT SYSTEM THAT WOULD ALLOW THEM TO BETTER UTILISE THEIR MOBILE WORKFORCE, MAKE THEM MORE EFFICIENT AND PROVIDE A SYSTEM THAT WOULD ALLOW THEM TO PROVIDE A TOP QUALITY SERVICE THEIR CUSTOMER BASE.
John Lewis, Airwave COO said “fissara have a very good understanding of Airwave’s business and processes and have delivered a system that gives quality data and detailed control over our resources, while at the same time giving us the ability to dynamically manage priorities. We have worked well with fissara to define the functionality we require and the next set of features.”
fissara allows Airwave to easily schedule and plan a mix of preventative actions, faults, inspections and surveys for each of the 3,800 sites they manage across Great Britain making up the Airwave’s Emergency Services Network (ESN).
TODAY AIRWAVE IS MANAGES OVER 2,500 TASKS PER MONTH VIA EMS.
The engineers view EMS on a secure smartphone and, have access to a range of functions. These include site locations and directions, equipment manuals, completed the jobs and allocated tasks.
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A service team of over 120 field engineers
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2500 Tasks managed by EMS per month
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Emergency Services Network maintained 365 days a year, 24 hours a day
Mobile App
The Network by its very nature has to be geographic and provides 99% coverage of the landmass of the British Isles from Lerwick to Lands End and London Underground to the skies above Lincoln.
Today, more than 300 public service organisations rely on Airwave for a mission critical communications service that provides unrivalled coverage, resilience, speed of connection and security.
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